Which ITIL phase focuses on designing IT services to meet business needs?

The phase that concentrates on designing IT services to satisfy business needs is known as Service Design. This phase is essential within the ITIL framework as it ensures that new or changed services are planned and developed to align closely with the requirements of the business.

Service Design encompasses various processes, including the design of service solutions, such as architectures and processes, as well as the management of service levels, availability, capacity, and security. This phase works to ensure that services are created with not only functionality in mind but also considerations for usability, maintainability, and the overall customer experience.

In contrast, Service Operation is focused on the ongoing delivery and support of IT services, ensuring they function reliably in a live environment. Service Transition aims to manage the changes to IT services, ensuring they are deployed into production successfully without causing disruptions. Continual Service Improvement focuses on methods to improve services and processes over time. Each of these other phases plays a crucial role in the ITIL lifecycle; however, none specifically center on the initial design aspect like Service Design does.